Restaurant, takeaway and food ordering
Live iOS and Android productWebpulse built a branded iOS and Android ordering app for Grain Grill, giving the restaurant a direct way to accept delivery and collection orders in an area where marketplace delivery apps were not properly serving customers.
Live product proof
Grain Grill
Published on the Apple App Store and Google Play with a working direct-ordering journey.
Client
Grain Grill
Sector
Restaurant and takeaway
Build
iOS and Android ordering app
Stack
React Native, Supabase and Square payments
Delivery scope
Published on the Apple App Store and Google Play with a working direct-ordering journey.
Project evidence
Live store listings and an app-platform analytics snapshot support the project status and early adoption figures shown on this page.
Key product decision
The product was designed as an operational ordering system, not a customer-facing prototype, so payment, fulfilment and driver workflows were considered together.
What happens next
Continue monitoring adoption, order behaviour and operational friction as the live product evolves.
Project breakdown
This case study explains the problem, strategy, build decisions and supported outcome behind the Grain Grill project.
01 / Problem
Grain Grill operates in an area where major marketplace delivery apps such as Uber Eats and Just Eat were not properly serving customers. That left the restaurant needing its own direct digital ordering route instead of depending on platforms that were not covering the area.
Without a branded app, customers had fewer convenient ways to browse the menu, choose delivery or collection and pay online. The restaurant also needed more control over the customer journey and the operational process behind each order.
Grain Grill
The problem
02 / Strategy
Webpulse built a React Native mobile app for Grain Grill, supported by Supabase and integrated with Square payments. The app gives customers a direct way to browse the menu, add items to a basket, choose delivery or collection, pay securely and submit their order.
The platform was structured around both sides of the business: the customer journey on the front end, and the admin and driver roles needed to handle orders behind the scenes.
Grain Grill
The business challenge
03 / Build
The build focused on the real actions people needed to take, from the public-facing journey to the internal steps needed to manage the work properly.
Grain Grill
Features built around the real ordering journey.
04 / UX decisions
The ordering journey was designed to stay clear and fast. Customers need to move from browsing to checkout without unnecessary decisions, especially when ordering food from a mobile device.
Delivery and collection were treated as separate routes inside the same app experience, so customers only see the steps relevant to the way they want to order. That helps reduce friction before payment and makes the flow easier to understand.
The admin and driver roles were included because the app needed to work as a practical business system, not just a polished customer-facing prototype.
Grain Grill
UX and design thinking
05 / Outcome
Grain Grill now has a live direct ordering app on Google Play and the Apple App Store. The restaurant can serve customers digitally in an area where major marketplace delivery apps were not available.
The business has its own branded mobile ordering route with support for delivery, collection, secure payments and the operational roles needed to manage orders properly.
Grain Grill
Outcome
Outcome numbers
The app was not just a design exercise. Early platform analytics showed customers downloading, installing and actively using Grain Grill’s direct ordering channel.
307
First-time downloads
277
Total installs
226
Active devices
49.5%
Conversion rate
Daily average shown in platform analytics
Source: App platform analytics snapshot
Build stack
The stack supports the public journey and the operational layer behind it. Technology is shown as implementation context, not as a substitute for product decisions.
Product judgement
Key decision
The product was designed as an operational ordering system, not a customer-facing prototype, so payment, fulfilment and driver workflows were considered together.
Next practical phase
Continue monitoring adoption, order behaviour and operational friction as the live product evolves.
Build something similar
The enquiry form will carry this project into the brief, preselect Restaurant ordering app and ask what should stay similar, what must change and which business outcome matters most.
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