LCR Charity manages booking and business requests easily.

LCR Charity recycles, refurbishes, donates and sells computer equipment, including laptops, PCs, peripherals and related IT items. The charity supports both residential and commercial users, so the website needed to help very different visitors take the right next step.

The previous website was built in WordPress and relied on third-party plugins for important booking and request workflows. That made the process harder to control in-house and limited how much visibility the team had over collection requests, donation enquiries, refurbished computer requests, volunteer interest and general contact.

Webpulse took over the website and rebuilt it as a custom system using Next.js, Tailwind CSS and Supabase, with SendGrid and Twilio supporting the communication layer for booking and request workflows.

The new platform gives LCR Charity a clearer public website, a more effective booking process and an admin-controlled workflow for managing recycling collections, donations, refurbished computer requests, volunteer enquiries and general contact.

The build focused on the real actions people needed to take, from the public-facing journey to the internal steps needed to manage the work properly.

The main UX challenge was making several different journeys feel simple. A resident donating an old laptop, a business arranging a larger recycling collection, a volunteer offering support and someone asking about refurbished computers all need different information.

The rebuilt journey gives users clearer routes based on what they need: collection, donation, refurbished devices, volunteering or contact. That makes the website warmer and easier to use, while still supporting the operational detail behind each request.

The admin experience was treated as part of the product, not an afterthought. Better public forms only work if the team behind the charity can see, manage and respond to requests with more confidence.

LCR Charity now has a more controlled digital system for managing computer recycling enquiries, collection requests, donations, refurbished computer requests, volunteer enquiries and general contact.

The rebuild moved the charity away from a restricted WordPress and third-party plugin setup into a custom platform with clearer booking journeys and better admin visibility.

The system also gives the charity a stronger base for future growth, including the possibility of a native app if the service expands further.